1. Common questions about PSHere:
How does PSHere work?
What is "stock photography"?
How does licensing work?
What does "Royalty-Free" mean?
Do you have any rights-managed images?
2. Site Navigation and Technical Questions:
How do I contact you for support?
What browsers are compatible with the site?
What are the limits for image downloading?
Can I share my login/password with my friends/colleagues?
Can I register several accounts at the site?
Should my browser accept cookies?
How do I look for a specific image?
What language should be used when entering keywords to search for images?
How do I filter the type of images returned in a search?
Am I limited to the amount of time I have to download an image after I purchase it?
Where can I see the number of On Demand Downloads remained at my account?
When I download an Image, where does it get saved on my computer?
3. Purchasing Images:
Is it possible to purchase single images?
What are the sizes of the photographs at the site? Does the price depend on the image size?
How do subscription plans work?
What are the types of plans you offer?
Can I get additional information on the image or get in touch with the photographer?
How do I purchase an image?
What type of a license should I choose?
Is it possible to return an image that’s already been purchased?
Can I download the same image several times?
I have bought a subscription. How can I purchase the Extended License for an image?
I have purchased a subscription plan. If I don’t download my monthly quota, do my unused downloads carry over to the next month?
I have purchased on-demand downloads. Do they expire?
How do I turn off the auto-renewal?
How do I apply a discount or redeem a promo code?
4. Selling Images:
What types of images are authors allowed to submit?
How can I become an author on PSHere?
What are the requirements for uploaded images?
What kinds of images are not accepted?
What is the limit for the quantity of images that I can upload per day?
May I upload images using FTP?
When do I need to provide a Model’s Release?
How do I Submit a Model’s Release?
How long does it take for my images to be evaluated before they are made available for sale?
If I am approved as an image contributor, will my images be uploaded automatically?
What are the reasons my images might be declined by your Inspectors?
Can I change my mind and delete the images I uploaded?
What determines the amount of commission I’ll receive for each sale?
Can I set the price on my images?
Can I specify how my images can be used?
How can I collect payment for the sale of my images?
Should I request payment right after the minimum amount is reached?
How can I request payment from the site?
I have requested payment, but I haven’t received my money yet. What’s happened?
Can I sell photographs on PSHere if I’m already selling them through other stock photo websites?
Are there any restrictions on the quantity or frequency of images that I may upload (once a week, a month, etc.)?
5. Information on Payments:
What payment methods do you accept?
Your system will not accept my credit card. Is anything wrong with my card?
What currency do you accept for payments?
How do you protect my credit card data?
Is there a fee for the site usage, account creation and maintenance?
6. Image usage:
Where and how can I use photographs purchased on PSHere?
Is it allowed to use purchased images for work with a client or customer?
If I alter an image I’ve downloaded, could I claim a copyright on it?
Do I have the right to use purchased photographs and vector images upon the expiration of my subscription?
During what timeframe should I use a purchased image?
I see watermarks on the sample images from your site. When I download an image, will the watermarks be in the file?
Can I sell images I’ve downloaded from PSHere?
Can I sell templates that I created using your images?
Is the Model’s Release attached to the photographs at the site?
Can I receive advice on how to use purchased images?
Can I use downloaded images to create a logo?
How can I use images marked for Editorial Use Only?
Do I have to credit PSHere and/or the Contributor?
7. General problems and their solutions:
Is it possible to download images before I’ve completed payment?
Your site won’t accept my password/login information and I know I’m entering it correctly. What is going on?
What should I do if I have forgotten my login and password?
Where and how can I change my password? Can I change my login?
Where and how can I edit my personal data?
How many people can simultaneously use my account?
What should I do if an image that I have purchased is not suitable for work (imperfections, blur, focus is absent and so on)?
I can not download a purchased image. What do I do?
I can not see/find my images uploaded to the site. Why?
Why do I have to login to enter the site from time to time?
How can I cancel my PSHere account?
What should I do if I have a claim of legal nature to an Image placed at your site?
1. Common questions about PSHere:

How does PSHere work?

PSHere is a stock photography website and agency that sells images across dozens of categories under a royalty-free license. We work with photographers and illustrators to sell their works through subscription and single-order credit plans. Prices vary depending on the plan you choose, and we accept all popular payment methods.

What is "stock photography"?

Stock photography is photography that is intended to be used for either commercial or editorial purposes such as advertisements, brochures, articles, and product packaging. It is most commonly purchased and used by graphic designers, artists and typographers. Depending on the license type associated with each purchase, the extent of use varies in accordance with the rules of the specific license.

How does licensing work?

All images offered on PSHere are available on a Royalty-Free license.

You can read more about licensing rules in the Legal information.

What does "Royalty-Free" mean?

Royalty-free means that an image is available for use in accordance with the Licensing Terms without the need for additional description or coordination of the place, audience, way of use, etc. When buying an image under a royalty-free license, you receive a non-exclusive lifelong right to use it for your purposes within the bounds stated by the Standard or Extended licenses.

Do you have any rights-managed images?

No. All the images presented at the site are offered for distribution on the base of Royalty-Free license.

2. Site Navigation and Technical Questions:

How do I contact you for support?

You can send a message to our e-mail address at [email protected]

What browsers are compatible with the site?

Currently, PSHere is compatible with many popular browsers including Internet Explorer, Mozilla Firefox, Opera, Google Chrome, Safari and more.

If you experience problems accessing PSHere through any compatible browser, please let us know by contacting us through the form available on the Contact page.

What are the limits for image downloading?

Your downloading capabilities are dependent upon how you decide to purchase the images. Our subscription plans allow you to download images up to your daily or monthly limit, dependent upon plan level.

When you pay with On Demand Downloads, you may download as many images as your balance will allow.

With subscriptions, you can upgrade your daily or monthly quota at any time to download additional images.

With On Demand Downloads, you may replenish your account at any time in order to download additional images.

Can I share my login/password with my friends/colleagues?

No. Per the Terms of Use, your account may only be used by you. Violation of this policy will result in account suspension.

Can I register several accounts at the site?

You can create only one account and use it for both buying and selling images.

Should my browser accept cookies?

Yes. To ensure proper functionality of the website, please check your browser preferences to make sure it is set to accept cookies from third party sites.

How do I look for a specific image?

Search by Keyword

PSHere has an incredibly powerful and intuitive search engine. Simply enter a few keywords that describe the image you’re looking for. If you have any restrictions on the type of image you’re searching for, you can also use our Advanced Search Engine. You can also search within our dozens of predefined categories to filter your search results.

Search by Image

To deliver fast and comprehensive results, PSHere launched Search by Image. Simply click the camera icon in the search field, and upload an image or copy-and-paste the URL for an image.

What language should be used when entering keywords to search for images?

You can enter keywords in any language available on the website, but English keywords will produce the most effective results.

How do I filter the type of images returned in a search?

Using the advanced search function, you can set search filtering based upon the image size, color and other parameters.

Am I limited to the amount of time I have to download an image after I purchase it?

Once you purchase an image, it remains available for downloading for one year after payment is submitted. During this time you can download it as many times as necessary without any additional payment, from the Buyer Menu - Purchased Files folder.

Where can I see the number of On Demand Downloads remained at my account?

To view the number of On Demand Downloads in your account, visit your Account Profile.

When I download an Image, where does it get saved on my computer?

If you use Internet Explorer or Opera browser, you indicate the location where to want to save the file. If you use Mozilla’s Firefox, downloaded images are saved by default on your computer’s desktop. However, Firefox gives you the option to change this with each download.

3. Purchasing Images:

Is it possible to purchase single images?

Yes, unlike other stock photo sites, you can purchase single images on PSHere. To purchase a single image, you should choose to pay using On Demand Downloads.

What are the sizes of the photographs at the site? Does the price depend on the image size?

The price of the image is not dependent upon the size of the photo you are purchasing.

You can read more about prices in our Image Pricing section.

How do subscription plans work?

Subscription plans allow you to download JPEG images of all sizes and vectors that can scale to any size — up to your plan limit.

What are the types of plans you offer?

Subscriptions

Subscriptions are the most affordable plans, and they are the best fit for customers with an ongoing need for images.

We offer single-seat and multiple-seat subscriptions that come with individual and company licenses, respectively. Subscriptions come with the Standard license only.

When you purchase our plan, the auto-renewal feature is turned on by default. You can cancel subscriptions anytime in your Buyer Menu, and avoid any additional fees.

More about subscriptions can be read here.

Flexible plan

A Flexible plan is a single-seat plan, authorizing one person to license and use images. The Flexible plan allows you to download images without download limits and no annual commitment. Your unused downloads will roll over for as long as you keep your subscription active.

Corporate plans

Multiple-seat plans grant a company/business license, authorizing multiple users to license and use images. Moreover, multiple-seat plans offer additional rights and have administrative functionality for managing sub-accounts.

On-demand downloads

On-demand downloads are tailor-made for customers who need a fixed number of downloads on an as-needed basis. On-demand downloads allow you to download images of any size, as you go, within one year of your purchase.

On-demand downloads are good for one year. But it’s easy to extend the expiration date: just purchase a new batch of downloads before the remaining downloads expire.

Standard and Extended licenses are available for on-demand downloads. Video files can be purchased using video on-demand downloads.

Can I get additional information on the image or get in touch with the photographer?

All available information is presented in the image description. PSHere does not communicate with photographers on behalf of its customers and cannot search for additional information about a photograph. In addition, we are unable to provide you with a missing image from the range of similar ones if it is not presented at the site.

How do I purchase an image?

Yes, unlike other stock photo sites, you can purchase single images on PSHere. To purchase a single image, you should choose to pay using On Demand Downloads.

What type of a license should I choose?

Choosing the appropriate license depends upon how you plan to use the image. If your purposes fall within the terms of the Standard License, no action is required as the Standard License is the default license type.

If you require special usage of the image, refer to the Extended License and see if that fits your needs. If it doesn’t, we encourage you to contact us to see what we can work out. You can read more about license types in the Legal information section.

Is it possible to return an image that’s already been purchased?

Only if the image file is damaged in some way or if the image description or content is somehow misrepresented. We recommend you carefully acquaint yourself with all technical and descriptive data accompanying each image before finalizing any purchases.

In the event the image you’ve purchased is low-quality image, please contact our Support service.

Can I download the same image several times?

Yes, for one year after the payment for the image is made, you can download it repeatedly without any additional fee, from the Buyer Menu - Purchased Files folder.

I have bought a subscription. How can I purchase the Extended License for an image?

In order to purchase an image with an Extended License you need to buy On Demand Downloads in addition to the subscription; using your On Demand Downloads, you will be able to purchase images with the Extended License option turned on.

I have purchased a subscription plan. If I don’t download my monthly quota, do my unused downloads carry over to the next month?

Unused monthly downloads are not carried over to the next month unless you have purchased a Flexible plan.

I have purchased on-demand downloads. Do they expire?

On-demand downloads are good for one year. If they are unused within that time, they will expire. To extend the expiration date, just purchase a new batch of downloads before the remaining downloads expire.

How do I turn off the auto-renewal?

When you purchase our plan, the auto-renewal feature is turned on by default. When auto-renewal is on, you’re automatically rebilled before your current plan expires, allowing you uninterrupted use of the site.

There is no annual commitment; you can cancel it anytime in Buyer Menu -> Your Subscription -> Settings.

How do I apply a discount or redeem a promo code?

If you have a discount, you can apply it at checkout. If you have a promo code, please follow this link to redeem it.

4. Selling Images:

What types of images are authors allowed to submit?

We accept the following types of images: Photographs (JPEG), Vectors, Illustrations.

How can I become an author on PSHere?

Please visit the section Become a Contributor and follow the instructions.

What are the requirements for uploaded images?

Requirements for photography:

Any image you upload to PSHere needs to meet the following criteria:

The file format should be JPEG;

The file resolution should be a minimum of 3.4 MP (2400 × 1600)

The file size must not exceed 50 MB;

The file should be attributed in English;

Files should not be modified from their original size;

You must be the author of the image being sold;

If the image contains a person or people, everyone in the photo must sign a Model’s Release;

The image should not contain emblems, logos, recognizable trademarks or other copyrighted properties;

You should not upload images of buildings, constructions or places protected by intellectual property rights;

You should not artificially enlarge, distort or stretch the file in order to increase its size or resolution.

Requirements for illustrations:

You must include a JPEG file preview of not less than 3.4 MP (2400 × 1600) ZIP-archived with the original EPS/AI file.

Illustration quality requirements are stated in the section Photographer's guidance.

What kinds of images are not accepted?

We do not Accept:

Images with violence scenes;

Images of obscene, pornographic, or abusive nature;

Photographs of photographs;

Photographs containing logos, trademarks, trade names;

Photographs of objects protected by patents, copyright or intellectual property rights;

Subjects of contemporary arts;

Photographs/pictures with design elements protected by copyright;

Photographs or illustrations on the base of archive pictures, illustrations, magazines, reproductions, etc;

Photographs of documents where personal data are shown, images with screensavers, computer monitors, current maps, etc.;

Photographs with elements of military awards, military property, symbols and attributes of state power, governmental property;

Studio shooting of people if you have no Model's Release;

Photographs from public events, sport events, concerts, where photographing was directly prohibited;

Images that do not answer our quality requirements.

What is the limit for the quantity of images that I can upload per day?

There are no restrictions or limitations on the number of images you can upload per day. In fact, you’re encouraged to upload as many as possible as soon as possible in order to start earning the highest sales rewards.

May I upload images using FTP?

Yes, we support image uploading with the help of FTP.

When do I need to provide a Model’s Release?

If an image is not a candid shot and people’s faces can be clearly identified, you must have a Model’s Release from all the people presented in the shot.

If the photograph is your self-portrait, you nevertheless should supply it with the Model’s Release signed by yourself.

In the case of a deceased person is shown in the photograph, you must obtain the Model’s Release signed by his or her authorized legal representative.

How do I Submit a Model’s Release?

You have the option of attaching the Model's Release when declaring the image attributes prior to uploading.

How long does it take for my images to be evaluated before they are made available for sale?

We have a finite number of Inspectors evaluating images uploaded by everyone around the globe.

The time it takes for your images to pass the evaluation process is entirely dependant on the quantity of images uploaded at or near the same time.

We make every effort to release everyone’s images for sale as quickly as possible without sacrificing our reputation for quality.

If I am approved as an image contributor, will my images be uploaded automatically?

No, your images are first subject to review by our image Inspectors.

What are the reasons my images might be declined by your Inspectors?

An image does not meet the quality criteria (see Photographers' Tutorial);

An image contains unacceptable elements, forbidden objects;

An image fully or in part coincides with the one already stored in the archive;

An image has low artistic value / unredeemable content.

Can I change my mind and delete the images I uploaded?

Yes, you can manage images for sale in your account at your own discretion.

What determines the amount of commission I’ll receive for each sale?

The commission amount depends on the license type under which the image has been uploaded and the resolution in which it has been purchased. It is also influenced by your author level and status on the website.

For the detailed information please refer to the section Contribute program.

Can I set the price on my images?

No, the price for images is standard and is set by PSHere exclusively.

Can I specify how my images can be used?

Yes, you can allow or restrict the use of your image(s) by assigning the appropriate license.

How can I collect payment for the sale of my images?

You may withdraw payments for the sale of your images once the balance in your account reaches $50 or more.

More details about collecting your commissions is available in the section Contribute program.

How can I request payment from the site?

Requesting commission payment can be done through the seller's "Sales" menu.

I have requested payment, but I haven’t received my money yet. What’s happened?

Transfer of your funds to an external account may take up to 14 days due to different banking systems. If after 14 business days you have not received your funds, Contact our Support service.

Can I sell photographs on PSHere if I’m already selling them through other stock photo websites?

You may sell photographs on PSHere that are available elsewhere only if you are not an Exclusive Author. Exclusive Authors may only sell their content on PSHere.

More about the status of an Exclusive seller see in the section Contribute program.

Are there any restrictions on the quantity or frequency of images that I may upload (once a week, a month, etc.)?

Yes, you can allow or restrict the use of your image(s) by assigning the appropriate license.

Can I specify how my images can be used?

No, there are no restrictions imposed on our authors concerning the quantity or frequency of uploading images.

5. Information on Payments:

What payment methods do you accept?

PSHere accepts payments from the following payment systems:

Payment cards (Visa, MasterCard, American Express, Visa Electron, JCB, Discover, Diners Club);

PayPal;

Moneybookers;

WebMoney.

Some local payment systems.

For more information, please, register or login on site PSHere.com and go to Payment page.

Your system will not accept my credit card. Is anything wrong with my card?

If you are having trouble processing your payment, please contact our Support Service.

What currency do you accept for payments?

At present, payment can be made in US Dollars or in some local currencies. For more information, please, contact us.

How do you protect my credit card data?

All information we collect on our users is strictly confidential. We guarantee total non-disclosure of this information. Furthermore, we employ the strictest data encryption and security measures to protect your personal and account information.

Is there a fee for the site usage, account creation and maintenance?

No, there are no fees associated with opening, using or maintaining an account on PSHere.

6. Image usage:

Where and how can I use photographs purchased on PSHere?

Once you download an image from PSHere, you may use the image in accordance with the terms of the Standard License. In the event you obtained the photograph with the Extended License option, your usage options are greater.

Is it allowed to use purchased images for work with a client or customer?

Yes, you can use images that you have purchased for work with third parties, but you should notify your customer that copyright on the image remains with its creator and does not pass to your customer.

If I alter an image I’ve downloaded, could I claim a copyright on it?

No. You can claim your copyright on a work only in the case if it falls under the description of a Derivative work (see the terms of the Standard License).

Do I have the right to use purchased photographs and vector images upon the expiration of my subscription?

Yes, you can use all the images purchased by subscription even after the subscription expires.

During what timeframe should I use a purchased image?

You get an unlimited life-time license on its use.

I see watermarks on the sample images from your site. When I download an image, will the watermarks be in the file?

No, images that you purchase have no watermarks.

Can I sell images I’ve downloaded from PSHere?

No, according to the License Agreement you are not allowed to resell any images that you’ve purchased.

Can I sell templates that I created using your images?

Yes, you have such an option if the image has been purchased under the Extended License. See more details in the Extended License.

Is the Model’s Release attached to the photographs at the site?

Yes, all the images with recognizable persons (if they are not so-called ‘candid shots’) are accompanied by the Model’s Release.

Can I receive advice on how to use purchased images?

If you need assistance or additional information about the use of purchased images, please contact our Support Service.

Our representatives will provide you with comprehensive information on all your questions concerning usage of the purchased images.

Can I use downloaded images to create a logo?

The Standard license allows you to use images to create a logo as long as you're not creating an image to be used exclusively or as part of a trademark or service mark.

How can I use images marked for Editorial Use Only?

Files marked "Editorial Use Only" are sold under a limited Standard license, and are prohibited for commercial use or advertising. These files may contain images of people without model releases, private property, famous trademarks or other protected elements for which special permissions may be required for commercial use or advertising. Images marked "Editorial Use Only" can be used as a descriptive visual reference in articles, blogs, non-fiction books, reference books, documentaries, etc.

Do I have to credit PSHere and/or the Contributor?

Giving credit is required only when using images marked Editorial Use Only. The copyright notice must contain the following: “[Name or Nickname of the Contributor/Author] /PSHere.com".

7. General problems and their solutions:

Is it possible to download images before I’ve completed payment?

No. Images can be purchased only after funds are deposited into your account.

Your site won’t accept my password/login information and I know I’m entering it correctly. What is going on?

Please check whether Caps Lock is turned on. Check your keyboard layout language. If you continue to have problems logging on, please try to change your password. If this does not work, please contact our Support Service.

What should I do if I have forgotten my login and password?

Use the password reminder form. If you have additional issues, please contact our Support Service.

Where and how can I change my password? Can I change my login?

You can change your password in your profile's settings. You cannot change your login.

Where and how can I edit my personal data?

Your personal data can be edited in the User Profile menu.

How many people can simultaneously use my account?

According to the Terms of Use, it is expected that a standard account will be used by a single person, and you have no right to pass your registration data on to third parties.

What should I do if an image that I have purchased is not suitable for work (imperfections, blur, focus is absent and so on)?

Please contact our Support Service. They’ll be able to discuss with you the possibilities of returning an image and being reimbursed for the purchase.

I can not download a purchased image. What do I do?

You can try downloading the purchased image from the Buyer Menu - Purchased Files folder. You have as long as one year to complete the transaction.Or you can contact our Support Service.

I can not see/find my images uploaded to the site. Why?

Please be patient. Image processing by a server takes some time, as well as the image verification process. If upon significant time (more than a week) you still cannot find your images or have not received a refusal notification, please contact our Support Service.

Why do I have to login to enter the site from time to time?

If you’ve deleted cookies from your computer or if the cookie for our site has expired, you will be required to log into the site again. To avoid this, enter your browser’s preferences and set an exception to the PSHere.com cookies.

How can I cancel my PSHere account?

Please contact our Support Service if you wish to cancel your account.

What should I do if I have a claim of legal nature to an Image placed at your site?

Please contact us: [email protected] or contact our Support Service.